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ElysianIT is a Microsoft Solution Provider with extensive experience of working with Microsoft Azure, EMS and Office 365. We offer a range of business change and implementation services focussed around Microsoft technologies. We have a wealth of experience of delivering change projects through the careful and considered implementation of technology.
Feel free to Contact Us

01256 976650

info@elysianit.com

ElysianIT Limited, Upper Farm, Wootton St. Lawrence, Basingstoke, Hampshire. RG23 8PEY

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Managed Services

supporting users in benefitting from technology

Why choose Elysian as your Managed Services Partner?

Our mission statement includes the words “…. Support users in benefitting from technology”.

We deliver all of our managed services through a straightforward onboarding process, covering a broad set of technology delivered by highly experienced support technicians with qualifications backing up their knowledge.

We want to help you make the most out of your technology estate, whether that’s through the use of our regular Strategy review and horizon scanning sessions, or via our 1st line support staff having the time of day to speak to users and find out if they need help using their day-to-day technology.

Support Features List

Onboarding to us is simple:

We work with each customer to tailor the scope of their Managed Service agreement to their specific needs, accepting that a “one size fits all” mentality doesn’t work for the wide variation in technology estates and target operating models now in use across the industry.

We cost each proposal accordingly and then follow our onboarding process to establish the Managed Service:

Diagram detailing how we onboard Support

If you want to explore further our managed service offerings, please feel free to contact us, or use the form below and someone will get back to you

We have a broad Technical support Capability:

Our extensive Managed Service (Support) catalogue covers a range of technology topics which align to our client’s requirements:

  • Overall Support Service (1st, 2nd, 3rd)
  • Onsite Support Activities
  • Infrastructure Support (on-premise and Cloud)
  • Collaboration Services
  • Device Management Services
  • Security and Governance
  • Networking and Telephony
  • Backup and Disaster Recovery Services
  • System Monitoring and Alerting
  • License Management
  • Documentation and Training
  • Account Reviews and Reporting

We have Highly Skilled, Qualified, Experienced People:

Whatever your Managed Service scope, it will be delivered by experienced, UK based, staff. All of our 1st line support team have a minimum of 5 years industry experience when they join us and we ensure that, as a part of their development, we allow them time to achieve qualifications aligned to our support services. Our 2nd and 3rd line teams are industry recognised experts whose experience has been developed over years of exposure to the design, implementation, and support of hundreds of customer installations.